Refund policy

We want you to understand your options before you order, not after. This page explains our standard return conditions and the few cases where a manufacturer's own rules apply instead.

Some brands we carry have their own return and cancellation requirements. Any condition shown on a product page takes precedence over this page, so check the product page before you buy.

Questions? Email hello@pasttheridge.com, call (302) 208-4650, or use our live chat. We answer Monday to Friday, 9 AM to 4 PM Central Time, within one business day.

Standard 30-day returns

For eligible products, you can request a return within 30 calendar days of delivery.

Products must be new, unused and undamaged, with all original packaging, hardware, parts and manuals.

What "unused" means for overland gear. This is the part worth reading before you order, because our products get used in a way that is hard to undo:

  • A rooftop tent or awning that has been mounted to a vehicle is no longer new, even if you never slept in it. Mounting leaves marks on the rails and the hardware. Test-fit it on the ground, not on the car, if you're unsure.
  • A tent that has been pitched outdoors cannot be returned for change of mind. Set it up in a garage or on a clean driveway to check it over.
  • Sleeping bags, liners and mattresses that have been slept in are not returnable for hygiene reasons.
  • Anything where mounting holes have been drilled or permanent hardware installed is not returnable.

Products made to order and products marked as final sale are excluded from the standard policy.

How to request a return

Email hello@pasttheridge.com with:

  1. Your order number and name.
  2. The product you want to return.
  3. Photographs of the product and its packaging.
  4. Details of any damage, defect or wrong item.

For an eligible change-of-mind return, you don't have to give us a reason.

We'll send you return instructions and a Return Merchandise Authorization (RMA) number. Do not ship anything back before you have that RMA. The return address is often the manufacturer's warehouse and is not the same as our business address, so a package sent to the wrong place can be refused.

Pack the product securely and include the RMA as instructed.

Return shipping and costs

For a change-of-mind return, you pay the return shipping. Original shipping charges, where they were charged, are not refundable.

How much that costs depends on how the item shipped out:

How it shipped

Returning it

What it typically costs you

Parcel (sleeping bags, bedding, small gear)

You print a label and drop it off

Normal parcel rates

Freight (rooftop tents, awnings, racks)

We book a freight collection for you

Freight both ways is expensive. We quote you the exact amount in writing before anything moves, and nothing is collected until you accept it

We will never collect a freight item and surprise you with the bill afterwards.

A restocking fee applies on some brands, where the manufacturer charges one. Where it applies, we tell you the exact amount before you authorize the return, and it is stated on the product page.

If the item arrived damaged, defective or wrong, none of the above applies to you. Contact us before arranging anything and we cover the resolution with the manufacturer, including shipping.

Exchanges

We don't do direct exchanges for a change of mind. Request a return and place a new order for what you actually want. The new order doesn't change the return conditions or costs on the first one.

This does not affect replacements for faulty, damaged or incorrect products. Those we handle as a replacement, not a return.

Damaged or incorrect deliveries

Inspect your delivery when it arrives. On a freight delivery, record any visible damage with the carrier before you sign, and keep the packaging either way.

Report delivery damage to hello@pasttheridge.com within:

  • 48 hours of delivery for freight shipments, because manufacturer and carrier claims require prompt notice.
  • 5 business days of delivery for parcel shipments, since your box may have been left at the door while you were out.

Include your order number and photographs of the product, the packaging and the shipping label.

If you find a defect later, contact us anyway and we'll look at the manufacturer's warranty with you. Damage caused by misuse, or by a load the product wasn't rated for, is not covered by this policy.

Refunds

Returned items are inspected by the receiving warehouse.

Once an eligible return has been received and inspected, we process the approved refund within 14 business days to your original payment method. Your bank or card issuer may take a few more days to show the credit.

If there are any deductions, we explain them when we confirm the refund. No deduction appears that you haven't been told about first.

Cancellations

Email hello@pasttheridge.com as soon as you can.

  • Before your order ships: cancelled in full, no fee.
  • After it ships: the cancellation becomes a return, and the return conditions and shipping costs above apply.
  • Made-to-order products cannot be cancelled once the order is placed.

A product sold as final sale does not become returnable because you asked to cancel after it shipped.

Refused or undeliverable shipments

Refusing a delivery is not the same as an authorized return, and it doesn't override a final sale restriction.

If you refuse a shipment without authorization, the outbound and return transport costs may be deducted from any refund you're eligible for. If something is wrong with the delivery, call us instead of refusing it blind, and we'll sort out the right route.

Questions

Before you order, or before you arrange a return, email hello@pasttheridge.com, call (302) 208-4650, or use our live chat. We answer Monday to Friday, 9 AM to 4 PM Central Time.

We would much rather spend ten minutes helping you pick the right thing than process a return you didn't need.